New Patient Conversion Secrets From a Local Church

New Visitor Experience Our family visited a new church recently.  Before we left, my wife filled out and handed in one of those “New Visitor” forms. Think about it. How many times have you filled something out at a local business (or church) and nothing has happened? Happens all the time, right? Well, this time it was different and today’s … Read More

3 Reasons Why Your Dental Referrals Are Dropping Like a Bomb

Are your referrals dropping like most specialists are? Were you at the Boston AAP meeting? It was a great venue with fantastic food and even better weather….but (there’s always a but!) I have a confession to make. It seems that I came away learning MORE from a handful of hard working private practitioners than any of the courses I attended. … Read More

3 Keys To Networking with Referring Dentists

Hey guys, Over 50% of periodontists continue to get the majority of their patients from other dentists (although that number is shrinking by the minute). So, in today’s video, I discuss something that continues to be extremely important to the majority of us and that is dental referrals. Be sure to listen for the 3 ways that our office stays … Read More

Crappy Customer Service Experience From the Beach

Beach customer service lesson

Hey guys, Our family took a last minute beach trip with the kids and their friends last weekend before school started this week (Yes!). Anyway, we returned to our usual condo that we rent in Orange Beach, AL. Unfortunately, I am beginning to see what happens to successful businesses, and that’s a BIG break down in the customer service department. … Read More

3 Lessons I Learned From a Local McDonald’s Franchise Owner

In this week’s Perio Success Academy’s short, 3 minute video…I let you in on 3 lessons (or actually mistakes) I recently learned in my own perio practice from a patient that happened to be a McDonald’s franchise owner. You can easily take these 3 lessons and incorporate them into your specialist practice as quickly as today. Thanks for watching and … Read More

3 Ways Periodontists Are Missing Out By NOT Having a Referral System

Deer Food Plot

Most periodontists these days are looking for alternative ways to bring patients through the door. Unfortunately, most do NOT have a systematic referral system in place. Why? Mainly they are NOT fully aware of the benefits it could bring to their practice. They think they would get a few new patients from their efforts, but they don’t see the OVERALL … Read More

How Periodontists Can Avoid Analysis Paralysis

Analysis Paralysis

What is Analysis Paralysis? Analysis paralysis is nothing more than over-analyzing  (over-thinking) a situation so that a decision or action is NEVER taken. So in essence, this paralyzes the outcome (source: wikipedia.org). I have and continue to suffer from this occasionally as many periodontists do too. My Analysis Paralysis Example Here’s an example that I had in the past. Several … Read More

How To Figure Out What Ticks Off Your Perio Patients

Are You Frustrating Your Patients?

I’m sure you’ve heard this from a patient before: “No offense Doc, but I HATE going to the dentist.”  How do you think our patients would react if we replied, “No offense, but I HATE treating patients like you.” I guess it’s better to remain silent! So, let me ask you a question, “Why do so many people HATE coming to … Read More

Top Three Non-Dental Referral Strategies For The Periodontist

I LOVE Star Wars. One of the top movie quotes of all time originated in the “Star Wars IV A New Hope” by Obi Wan Kenobi, “May The Force Be With You.” He goes on to state what the Force actually means: “Well, the Force is what gives a Jedi his power. It’s an energy field created by all living … Read More